Frequent questions

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Where can I buy tickets?: You can buy tickets online through our website, or at the ticket offices in Santa Eulalia, Cala Llonga, Es Canar or on board the boat in the other locations.
How can I get an invoice?: If you want a complete invoice, you must fill in all the details on the form that appears in the purchase process. If you have not done so, you can request an invoice through our contact form.
Can I change or cancel my booking?: It is possible to cancel up to 24 hours before the departure of the boat. More details in our cancellation policy. política de cancelación
I need to make a change or cancellation to my booking, what should I do?: You can request changes or cancellations through our website, in the section My Booking, or by contacting us through our contact form.
Do I need to print boarding passes?: No. With your online purchase you will receive both mobile and print boarding passes, and you can use either format.
How long before the departure of the ship should I be at the port?: We recommend being at the port 15 minutes before the boat departs.
Is there a discount for groups?: Yes, for groups of more than 10 people, please contact us via our contact form.
Is it allowed to bring the bike on board?: Yes, at no extra cost, as long as there is space available on the boat. Please contact us for more information.
From what age do children pay?: Children under 4 years old are free of charge. Children between 4 and 11 years old have a 50% reduced price.
Can I take my pet on board?: Yes, free of charge, as long as you comply with the regulations for transporting pets.
Can I travel with a motorbike or car?: No, it is not possible to transport this type of vehicle on board our boats, but bicycles are allowed.
Is there a discount for residents?: Yes, residents of Ibiza or Formentera have a 75% discount on the trip to Formentera, and a reduced price of 4€ each way on the rest of the routes. Residents of the rest of the Balearic Islands receive a 50% discount.